An important messageRead Now
To our valued customers,
We wanted to take a moment to thank you for your continued business through these unprecedented times. There are a few updates we need to share concerning the health and safety of our employees, a new web order minimum, potential shipping delays, and product availability.
We are an e-commerce company division, allowing us to remain open amid concerns of the spread of COVID-19. We have taken numerous precautions to keep our employees safe and healthy. All personnel with the capability to work remotely have been safely working from home for over a week, and have been directed to do so until further notice. Our operations and fulfillment teams are continuing to work around the clock to fulfill the surge of order volume. We have expanded our capacity by 70% in the last three weeks, but our priority remains the health and safety of our employees. We’ve enacted extensive safety policies to prevent the spread of any potential illness and maintain a safe environment for our team. We will remain open until required to close by federal mandate or other circumstances arise.
New Order Minimum
To best serve you, we are enacting a new minimum order policy, effective immediately. We will be moving to a $35 (USD) minimum order on mobile and web orders. This change is due to an increase in the volume of orders we’ve received, while we continue to provide the best service possible. We do not take this decision lightly and look forward to removing these restrictions as soon as possible. If you have additional questions or concerns related to the new minimum order policy, please contact our customer service team at email@example.com.
Due to the increased volume of orders, we are currently expecting a 3-day delay in processing times. These 3-days are in addition to the time it takes for us to process your payment. Your estimated shipping date can be found in your payment confirmation or by viewing your IJS account order history. We are working hard to fulfill the large volume of orders we’ve received in the last week and are ahead of the communicated estimated shipping date on many orders. We appreciate your continued patience as our operations and fulfillment team works to complete your order.
We will continue to monitor the news relating to COVID-19 and comply with all CDC guidelines for the health and safety of our team. Again, we want to thank you for continuously choosing Impellers.com. Inland Jet Sports as your Boat & Jet Ski Parts source. We appreciate your patience as we work diligently to fulfill orders and source new products. Customer satisfaction remains a top priority, and we will continue to provide the superior service and product quality that our loyal customers know and love.
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